The Hacienda Event Center

Box Office / Tickets

Box Office Location:
The box office is located INSIDE THE LOBBY and is accessible from main door entrance.

Box Office Phone Number: (432) 563-3737

Box Office Hours:
Monday – Friday, 10am – 6:00pm
Saturday & Sunday – Open at 12 noon ONLY if an event is scheduled. Please call ahead!

Forms of payment accepted: Cash, Visa, MasterCard, American Express and Discover

Credit Card Verification Policy:
For safety and security reasons, tickets purchased by credit card may only be purchased by the actual credit card holder. The Hacienda Event Center and it’s official ticket vendor use a credit card verification system that will only process allow tickets to be printed and mailed to persons orders whose name, address, and phone number match that supplied by the actual credit card’s issuing bank.

Facility Fees:
Tickets purchased for The Hacienda Event Center events are typically subject to a non-refundable per order facility fee. These fees are necessary to offset ticket order processing service fees, phone/call center services, ticketing vendor fees, internet provider services, ticket stock and other ticket expenses. These fees are always non-refundable regardless of cancellations or postponements.

Ticket On-Sale Information:
Events are generally posted as soon as they are on sale and may be announced as early as a week prior. To find out if tickets are going on sale at a certain time, To see our show line-up, please check the event on our home page or call (432) 563-3737, or sign up for email alerts at www.haciendamidland.com.

Accessible Seating:
Accessible seating is available at The Hacienda Event Center. For additional information regarding the availability of accessible seating please call the box office at (432) 563-3737, or send an email to ticketing@haciendamidland.com

Purchasing Tickets:
All The Hacienda Event Center events can be purchased directly at the box office, by phone at (432) 563-3737, through authorized ticket outlets or online at haciendamidland.com. On some occasions promoters that RENT the The Hacienda Event Center may allow tickets to be available through other outlets. If such is the case the website event will note it.

Lost/Stolen Tickets:
The Hacienda Event Center is not responsible for lost, stolen, or damaged ticket(s). The ticket(s) cannot be replaced if lost, stolen, or damaged. All sales are final.

Cancelled or Rescheduled Events:
In the event a performance is cancelled or rescheduled, information is immediately placed on the Hacienda Event Center website and information may be sent via phone and/or e-mail if contact information was provided at time of purchase. However, please be aware that there is no way to ensure that every ticket holder will be contacted. Local media may provide cancelled or rescheduled information as well.

Refunds:
There are NO REFUNDS OR EXCHANGES for tickets purchased. If an event is cancelled, tickets may be refunded at the box office or point of purchase. If a performance is cancelled and is not re-scheduled, The Hacienda Event Center may issue a refund for the FACE VALUE of the tickets ONLY and any fees over and above the FACE VALUE are NOT REFUNDABLE, including, but not limited to, facility and ticketing fees.

Inclement Weather:
All shows at The Hacienda Event Center are “rain or shine” events. Only in extreme inclement weather are shows cancelled or postponed. In these situations, you can visit this website, call the box office or listen to the local media for any updates.